Last updated: 25 June 2026

1. Introduction

Arogyanivesh Ayurvedic Clinic & Panchakarma Centre ("Arogyanivesh", "we", "us" or "our") is committed to protecting the privacy of every patient, customer and visitor who interacts with us, whether you are booking an Ayurvedic consultation, or reaching out through our contact form, or simply browsing arogyanivesh.com (the "Website").

This Privacy Policy explains what personal information we collect, why we collect it, how it is used and protected, and the choices and rights available to you. By using the Website, booking an appointment, or submitting an enquiry, you agree to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as some information automatically when you use the Website. This includes:

  • Appointment & consultation details: name, phone number, email address, age, gender, the service or therapy you are interested in, and any health-related information you choose to share with our doctors to enable safe and effective Ayurvedic treatment.
  • Contact form submissions: name, phone number, email address, the service you selected and the message you send us, used to respond to your enquiry.
  • Account & technical information: IP address, browser type, device information and pages visited, collected automatically to keep the Website secure and to improve your experience.

3. How We Use Information

We use the information we collect to:

  • Schedule, confirm and remind you of Ayurvedic consultations and Panchakarma therapy appointments;
  • Respond to enquiries submitted through our contact form or WhatsApp;
  • Send appointment confirmations and reminders;
  • Improve our clinic services, and website content; and
  • Comply with applicable legal, tax and regulatory requirements.

We do not sell or rent your personal information to third parties for their own marketing purposes.

4. Cookies

Like most websites, Arogyanivesh uses cookies and similar tracking technologies to operate the Website and to understand how it is used. Cookies help us:

  • Keep the Website functioning correctly (essential cookies);
  • Understand site traffic and usage patterns through analytics tools such as Google Analytics (analytics cookies);
  • Measure the effectiveness of our advertising, including through the Meta (Facebook/Instagram) Pixel (marketing cookies).

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the Website function.

5. Third Party Services

We work with trusted third-party service providers to operate our clinic and Website, including:

  • Website analytics and advertising platforms (such as Google Analytics and Meta/Facebook tools) to understand site usage and measure marketing performance;
  • Email/SMS and WhatsApp communication providers to send appointment reminders and respond to enquiries;
  • Cloud hosting providers that store Website data securely.

These third parties only receive the information necessary to perform their function and are expected to safeguard your data in accordance with applicable law.

6. Security

We apply reasonable administrative, technical and physical safeguards to protect your personal information against unauthorised access, alteration, disclosure or destruction. This includes restricting access to patient and customer records to authorised clinic staff only, using secure connections for data transmission, and working with reputable, security-conscious technology partners. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. User Rights

You have the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal information, subject to our legal and record-keeping obligations (for example, medical and billing records may need to be retained for a statutory period);
  • Raise concerns about how your information is handled.

To exercise any of these rights, please contact us using the details below.

8. Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy or how your information is handled, please contact us:

  • Arogyanivesh Ayurved Clinic & Panchakarma Centre
  • Shop No. 008, Matrichhaya CHS, Ground Floor, Near Shitala Devi Mandir, Off J.P. Road, D.N. Nagar, Andheri West, Mumbai 400053
  • Phone / WhatsApp: +91 91377 85851
  • Email: arogyanivesh@gmail.com

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable law. We encourage you to review this page from time to time.